SYMPTONS

CAUSE

• The Servers is not running on the PC.
• The PDA is not connected to the PC.
• The Commumication port is being blocked.
• The Network settings are not configured correctly.

RESOLUTIONS

• Start SmartTime application on the PC and Click on the Action and Start Server, if Start Server is not showing under the action button, try clicking on Stop Server and then retry Start Server - In the bottom right screen you will see a message showing that the server is running.



• If using an active Sync Connection, try Disconnecting and Reconnecting the PDA. Also ensure that Active Sync is running and that the Active Sync system notification icon in the bottom right of your windows system is connected. Please visit the microsoft web site for more information about active sync trouble shooting.



• If connecting wirelessly ensure that the PDA and wireless access point are communicating correctly, please refer to hardware vendors manual for more information.



• Your PDA communicates with Snarttime via a address port, (refer to Configuring Smarttime manual for settings), some security software packagesblock communication ports. The designate Smarttime port (default 44444) requires security access granted. Either disable firewall (not recomended) or refer to security software manual for information of how to allow port access.



• More detailed information about configuring network settings is available in the Smarttime manual, Smarttime requires that the PDA network and PC network settings are compatable. To Set the PDA setting click on Tools, Options menu and Network tab. Ensure your Host Name settings match the PC computername, IP Address or PPP_PEER (for Active Sync connections) and that the Port numbers is the same as that on the PC application or does not clash with other applications. To configure the PC network Settings, Click on Tools, Options menu and Network tab. Ensure the Selected IP Address matches the PC Network Ip Address and that the Port numbers is the same as the PDA Port numbers